Terms and Conditions
Welcome to Hexa.Go Bike! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before using our site or making a purchase.
1. General
These Terms and Conditions apply to all users of the Hexa.Go Bike website and customers of Hexa.Go Bike products. By accessing or using our site, you accept these Terms and Conditions in full.
2. Orders and Payments
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Order Acceptance: All orders placed on our website are subject to acceptance by Hexa.Go Bike. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or availability.
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Payment: Payment must be made in full at the time of purchase. We accept various payment methods as indicated on our website. All prices are in GBP (£) and include applicable VAT unless otherwise stated.
3. Shipping
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Shipping Locations: We currently ship only within the United Kingdom.
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Processing and Delivery: Orders are processed within one working day, and delivery is typically within 7 days via Royal Mail. We are not responsible for delays caused by the carrier.
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Shipping Charges: Shipping costs are calculated at checkout based on your location and the weight of the package.
4. Returns and Refunds
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Return Policy: We accept returns of unused and brand-new items within 14 days of delivery. Items must be returned in their original packaging.
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Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within a few days and credited to your original method of payment.
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Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
5. Product Descriptions
We strive to ensure that our product descriptions, images, and prices are accurate. However, we do not warrant that the descriptions or other content on our site are error-free. In the event of an error, we reserve the right to correct it and revise your order accordingly or cancel the order.
6. Intellectual Property
All content on the Hexa.Go Bike website, including text, graphics, logos, images, and software, is the property of Hexa.Go Bike or its content suppliers and is protected by intellectual property laws. Unauthorized use of this content is prohibited.
7. Limitation of Liability
Hexa.Go Bike will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use our products or website. This includes, but is not limited to, damages for loss of profits, data, or other intangibles.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the site following any changes indicates your acceptance of the new terms.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
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Email: hello@hexagogear.com
