Shipping and Return Policy
Shipping Information
At Hexa.Go Bike, we are committed to delivering your orders swiftly and efficiently. We currently ship exclusively within the United Kingdom using Royal Mail, ensuring reliable and secure delivery right to your doorstep.
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Processing Time: Orders are processed within one working day of purchase.
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Shipping Time: Once processed, your order will arrive within 7 days.
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Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of the package.
Please ensure your shipping details are accurate to avoid any delays in delivery.
Return Policy
We want you to be completely satisfied with your purchase from Hexa.Go Bike. If for any reason you are not, we are here to help.
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Return Window: We accept returns within 14 days of the delivery date.
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Condition: To be eligible for a return, your item must be unused, in brand-new condition, and in its original packaging.
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Return Process: To initiate a return, please contact our customer service team with your order details. We will provide you with instructions on how to return your item.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Shipping Costs for Returns
Please note that the customer is responsible for the shipping costs of returning the item unless the return is due to a defect or an error on our part.
Non-Returnable Items
Certain items are non-returnable, including:
- Items that have been used or damaged
- Items returned without their original packaging
We reserve the right to refuse returns that do not meet the conditions above.
Contact Us
If you have any questions or need further assistance with your return, please do not hesitate to contact us. We are here to ensure your experience with Hexa.Go Bike is smooth and satisfactory.
